Office Typing Guide

Most BPO companies use a typing test as one of their early screening filters. Understanding what is typically expected — and why accuracy often matters more than raw speed — is the most useful preparation you can do before applying.

Role Types and Typical Benchmarks

These are illustrative benchmarks compiled from public job postings and industry sources. Actual employer requirements vary — always check the specific job description.

Why Accuracy Matters More Than Speed

Most employers score typing tests on net WPM — meaning errors are subtracted from your gross score. A candidate typing 50 WPM with 80% accuracy achieves a lower net score than one typing 38 WPM with 97% accuracy. Practising for accuracy first is the fastest route to a strong net WPM score.

Practical Preparation Tips

• 1 Practice for 20 minutes daily — short consistent sessions build muscle memory faster than occasional marathon sessions.
• 2 Keep your eyes on the screen, not the keyboard — touch-typing without looking is 30% faster on average.
• 3 Start at a comfortable pace and prioritise accuracy — speed follows naturally as accuracy becomes automatic.
• 4 After each session, identify which keys you mistype most and drill those specifically.